This policy explains refunds for every PopupSnap app (Popups, InstaFeed, Product Studio, Lucky Wheel, PopAutomate, Countdown, Product Badges), provided by Grovlix LTD, a company registered in England and Wales (company number 17552126). It forms part of our Terms of Service. Sections 1 to 6 cover apps you buy directly from us. If you installed an app from the Salla, Zid or Shopify app store, see section 7.
Refunds for direct purchases
This applies when you subscribe to a PopupSnap app directly on our website or on the app's own site, for example for a WooCommerce store or a website that uses our embed code.
- You can ask for a full refund of your first payment for an app within 14 days of that payment, for any plan and billing period, without giving a reason.
- If your plan starts with a free trial and you cancel during the trial, you are not charged at all.
- We do not refund part of a billing period after you cancel (no pro-rata refunds). You keep access until the end of the period you paid for.
- Renewal payments are not refundable, except for a billing error such as a duplicate charge, or where the law says otherwise. Cancel before the renewal date to avoid being charged.
Prices and trial lengths are shown on our pricing page and at checkout.
Paddle handles payments and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles refunds and returns for these orders. Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank or card issuer. See the Paddle Buyer Terms.
How to request a refund
- Go to paddle.net, find your order with the email address used at checkout, and submit a refund request. You can also use the link in your Paddle receipt email.
- Or email support@popupsnap.com from the address on your account, with the app, the store or website where you use it and, if you have it, the Paddle receipt or order number. We aim to answer within 2 business days.
- Requests for a first-payment refund made within 14 days are approved.
How to cancel
Use the subscription management link in the app's dashboard or in any Paddle receipt email. Cancelling stops future renewals and does not by itself refund a payment you have already made.
Your legal rights
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days, as set out in the Paddle Buyer Terms. Nothing in this policy limits rights you have by law.
Problems with a charge
If you do not recognise a charge, it may appear as PADDLE.NET followed by our name. Please contact us or Paddle before disputing it with your bank, so we can resolve it faster. Questions: support@popupsnap.com.
Apps installed from Salla, Zid or Shopify
If you installed a PopupSnap app from the Salla, Zid or Shopify app store, or from another platform's app store, that platform bills you at its prices and decides refunds under its own rules. Paddle is not involved and we cannot refund those charges. To ask for a refund, contact the platform's support. You can cancel at any time from the platform's dashboard and the subscription will not renew.
For a technical problem with a PopupSnap app itself, email support@popupsnap.com and we will help you fix it.
Language
This policy is written in English and translated into Arabic. If the two versions differ, the English version governs.